Where do I start?

It’s sometimes difficult to know where to start when you have an important decision to make: you have so many questions going round in your head. It will help to write down all your questions and then to start grouping them. What do you need to know first?
If you have further questions, information and advice is available in Germany.

Telephone hotline

A telephone hotline can help answer initial questions.
The hotline is staffed by the German Federal Office for Migration and Refugees (BAMF).

+49 911 9430
The hotline operates from Monday to Friday between 09:00 and 15:00.

Find a local counselling centre

Return counselling centres can provide personal advice. You will find these centres all over Germany, usually in towns and cities. Use the search box on the next page to find your nearest centre: just type in the name of place in Germany where you are currently living.

Search machine for counselling centres

This website is available in several languages. You can select your preferred language by clicking the drop-down menu in the top right hand corner.

Travel support

You want to return to your home country but you don’t have the means to finance the travel costs? You can apply for support (travel costs and some cash assistance).

Important note: to leave Germany, you will need authorisation to cross the German border. You can obtain this document from the Foreigners’ Registration Office (‘Ausländerbehörde’). To re-enter your home country, you will need a valid passport or other travel document.

If you are interested in returning to your home country voluntarily, you should obtain professional advice. Return counselling centres can give you this advice. They also deal with applications to have your travel costs paid – of course, this also covers your family’s travel costs if they are in Germany with you. Contact your local return counselling centre and ask about the REAG/GARP programme and Start-up Cash Plus (StarthilfePlus).

For more information please follow these links:

Information on repatriation assistance programmes (REAG/GARP)
Information on additional start-up assistance for returnees (StarthilfePlus)
Search machine for counselling centres

Information and advice in IRAQ

You are looking for opportunities? Please contact our advisors who can provide information about job opportunities, trainings and psycho-social support.
+964 (0) 751 741 1655
Sunday-Thursday 7:00am-12:00am CET = 9:00am-2:00pm AST